We collect information from you, such as your [first and last name, gender, e-mail and mailing addresses, birthdate, and password] when you create an account to log in to our network or make a booking. We also retain information that you store through your account and/or on our website, including without limitation, [past trips, saved trips or itineraries]. If you make a booking, we may also collect your credit card information and passport and visa information. If you exchange any messages through our site, we may store those as well. If you provide us feedback or contact us via e-mail, we will collect your name and e-mail address, as well as any other content included in the e-mail, in order to send you a reply, and any information that you submit to us, such as a resume. We may also retain any messages you send through the service, and may collect information you post to the service.
In general, information you submit to us is used either to respond to requests that you make, or to aid us in serving you better. We use your information to facilitate the creation of and secure your account on our network; identify you as a user in our system; provide improved administration of our website and services; improve the quality of experience when you interact with our website and services; send you administrative e-mail notifications; respond to your inquiries related to employment opportunities or other requests; send promotional communications; send upgrades and special offers related to our services and for other marketing purposes of Company or our Third Party Companies; make telephone calls to you, from time to time, as a part of secondary fraud protection or to solicit your feedback.
We may create anonymous data records from information by excluding information (such as your name) that make the data personally identifiable to you. We use this anonymous data to analyze request and usage patterns so that we may enhance the content of our services and improve site navigation. Company reserves the right to use and disclose anonymous data to third party companies for any purpose in its discretion.
If you are interested in making a booking through our site, we will pass on the information we collect from you to the applicable tour company.
Regardless of any choices you make regarding your information (as described below), Company may disclose information if it believes in good faith that such disclosure is necessary to (a) comply with relevant laws or to respond to subpoenas or warrants served on Company; or (b) protect or defend the rights or property of Company or users of the services.
We may receive information about you from other sources like telephone or fax, from friends who refer you to us, or otherwise (“Third Party Companies”). We may add this information to the information we have already collected from you via our website in order to improve the services we provide.
Our provision of a link to any other website or location is for your convenience and does not signify our endorsement of such other website or location or its contents. When you click on such a link, you will leave our site and go to another site. During this process, another entity may collect information from you.
Except as otherwise stated in this policy, we do not generally sell, trade, share, or rent the information collected from our services to other entities. However, we may share your information with third party service providers to provide you with the services that we offer you through our website; to conduct quality assurance testing; to facilitate creation of accounts; to process any transactions you make through our website, or to provide technical support. These third party service providers are required not to use your information other than to provide the services requested by Company. You expressly consent to the sharing of your information with our contractors and other service providers for the sole purpose of providing services to you.
You may change any of your information in your account by sending an e-mail to us at the e-mail address set forth below. You may request deletion of your information by us, but please note that we may be required (by law or otherwise) to keep this information and not delete it (or to keep this information for a certain time, in which case we will comply with your deletion request only after we have fulfilled such requirements). When we delete any information, it will be deleted from the active database, but may remain in our archives.
Company is committed to protecting the security of your information. We use a variety of industry-standard security technologies and procedures to help protect your information from unauthorized access, use, or disclosure. We may require you to enter a password to access your account information. Please do not disclose your account password to unauthorized people. Despite these measures, you should know that Company cannot fully eliminate security risks associated with information and mistakes may happen.
If you believe that Company has not adhered to this Statement, please contact Company by e-mail at [email protected] We will do our best to address your concerns. If you feel that your complaint has been addressed incompletely, we invite you to let us know for further investigation. If you and Company are unable to reach a resolution to the dispute, you and Company will settle the dispute exclusively under the rules of the American Arbitration Association (www.adr.org).
We do not intentionally gather information about visitors who are under the age of 18.
Your information may be processed in the country in which it was collected and in other countries, including the United States, where laws regarding processing of information may be less stringent than the laws in your country.
Please e-mail us at [email protected] or contact us at the following address or phone number:
New York, NY 10012